Update Synapse 3 as needed and reboot system as update requirement. Download and Install Synapse 3(run both installer and application as admin).Unzip and run the CleanupRazerDrivers.exe as Administrator.Download the Razer Driver Clean Up Tool:.If possible, unplug all Razer devices (I did not unplug it, because I had no spare keyboard).Please post here if it solves the problem for you too!: I'm posting the relevant section of the procedure from support here so others can try this as well. Then I tested and found that the scroll wheel was working! Nevertheless I wanted to inform you about the inconsistency with Synapse offering or not offering updates. After installation I had Synapse check for updates again, which it did find and I installed. So I aborted the uninstall and had Synapse check for updates, which it did not find! I then uninstalled Synapse anyway, ran the cleanup tool and reinstalled it. This confused me, because I did not get an update notification from Synapse. When I wanted to uninstall Synapse before running the cleanup tool, the installer showed me that there was an update for Synapse available. I suspect it has something to do with the latest update: After testing according to several procedures from support (which I already tested before) the scroll wheel started working again. Hello everyone, I wanted to let you know that the problem seems to have been fixed. Otherwise, send me a PM so I can initiate an investigation on your behalf. Save the files via any online drive account, then paste the shareable link in your message. Ensure to collate your computer's MSinfo, Windows version. Did you try resetting the keyboard through the Razer Synapse 3.0's settings located at the top-right corner of the application (gear icon)? Please gather your Synapse 3.0 logs and submit a case to our Support Team by clicking this link. Hi Kiran37rus, Zestje, and byteDingyDungeon494! Sorry to hear that you are experiencing a unanimous issue while using the Razer Huntsman V2 and Synapse 3.0. Please tell me what could be the problem and how to fix it. If you exit the application, the volume wheel starts working normally. I recently bought a Huntsman V2 Analog keyboard, everything was fine, but last week I ran into a problem:Īs soon as Razer Synapse is loaded, the volume wheel on the keyboard stops working (including the mute button and switching tracks).
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